FREQUENTLY ASKED QUESTIONS

Who is ACT Cleaning Group?

ACT Cleaning Group is a family run Canberra based business who services Canberra and surrounds.
We only employ experienced and professional cleaners and continue to work closely with them to ensure all clients are satisfied.

What are your operating hours?
Our office is open Tuesday – Friday 9.00am-4.00pm. Emails will still be monitored outside these hours.

We carry out cleans Monday-Friday 8.30am-5.00pm. If you require cleaning outside these hours please contact us to discuss.

Do I need to be home?
No, we can discuss how the cleaner will have access to your home to carry out the clean.
How many people will come to clean my home?
For regular clean, you will have the same cleaner attend each time.

For end of lease cleans and some spring cleans, more than 1 cleaner will attend. The number of cleaners will depend on the size of job and availability.

What if my regular cleaner is ill and unable to attend on my scheduled day?
Where possible, we will arrange for another cleaner to attend so as you do not miss out. We will send you a courtesy email/message to let you know an alternative cleaner will be attending.
Should another cleaner not be available, we will contact you to discuss an alternative day as soon as possible.
Can I change my cleaner if I'm unhappy?

Yes. We understand finding that perfect match, if you are not 100% satisfied with the cleaner currently assigned please contact ACT Cleaning Group to discuss.

Satisfaction Guarantee

Absolutely! Our company and cleaners pride themselves on providing a thorough and high-quality service.

Should you have any concerns regarding the cleaning service you have received we will work with you to make it right. Please ensure to contact us within 12 hours of the clean being carried out.

 

 

 

Do I need to provide cleaning equipment and products?

No. We can supply all cleaning products and equipment, however, ask for the toilet brush to be supplied for hygiene reasons. 

Should you require or prefer any specific cleaning products or equipment to be used, we request for you to please provide these.

Do you have any Terms and Conditions I should be aware of?

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